At Flair HDMIstuff we understand that by ordering on line you can save money, but not being able to talk to anyone to get your questions answered can be frustrating.
Below is a list of questions that we are commonly asked. Hopefully these will clear up any questions you may have.

If your question is not answered below, please get in contact with us to discuss your query.questions@hdmistuff.co.uk

Who is HDMIstuff?

HDMIstuff.co.uk is part of the Flair Electronic Systems Group. We are a family owned business based in Stevenage, Hertfordshire since 1971. Our original core business was the supply and Manufacturing of Cable Assemblies and Connectors, but moving with the industry and times have opened a Structured cabling department to meet customers requirements. Over the years we have gained wealth of knowledge and have strong relationships with our suppliers, this means that we can offer our customers a service second to none.

	Can we have a credit account?
	Any UK based company can apply for a 30-day credit account. (Subject to status). To apply for a credit account contact us at credit.account@flaireletronics.co.uk

	Is the online store secure?
	Yes, payments made from our website will be dealt with via Paypal one of the most used and secure payments methods on the web. For further information see the paypal website. www.paypal.co.uk

	How much is the Postage and Packaging going to cost me?
	Postage and Packaging on all TV brackets is free of charge, any other items purchased below the value of £100 will be subject to a £7.95 delivery charge. Any items purchased with a TV bracket will be included in postage charge of the TV bracket

	When will I receive my goods?
	In most cases, (providing stock is available), orders received before 4pm Monday to Friday are despatch the same day. Our standard delivery time is next working day delivery. Timed delivery options and costs are available by selecting your requirements on the payment page. Any orders placed over a weekend or bank holiday will be despatched the next working day.

	Can we collect our goods?
	Yes, good can be collected from our Head office in Stevenage. Britannia House, Boulton Road, Stevenage, Herts, SG1 4PQ.

	Can I send my goods to a different address to the one that my credit card is registered to?
	Yes, you can send your purchase to any UK address, but the invoicing address must be the same address that the credit card you are using is registered to.

What about my Privacy?

We regard your privacy as very important and comply fully with the Data Protection Act 1998. We collect your information only where you choose to provide it to us, either by sending information in a job application or registering your details in order to receive information about Flair Electronic Systems Limited. We will only use this information for these purposes. By providing us with this type of information you consent to us processing it for the purposes described above. Unless you choose to provide such information to us we will not obtain personally identifying information about you when you visit our site.
We will not sell, share, or rent this information to others. We will only hold your information for as long as necessary for these purposes and will not pass it to any other parties, except as noted below. We try to keep the information we have about you accurate and up to date.
We may use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Please note that this site is hosted by Dataflame Internet Services Ltd and as such, their system administration staff may have access, on our behalf, to any data submitted.